Pro Pet Care™

At The Official's, the policy is 100% satisfied customers ! Because you have the right to change your mind, we have set up a money-back guarantee. You have 14 days to change your mind and be reimbursed in full, without having to justify yourself! More details on the procedure in our Terms & Conditions page.

We know how important the speed of delivery is when ordering a product on the internet. That's why we ship your products, so that you are delivered as quickly as possible, in 48 hours^*. It is important to note that the shipment concerns the departure of your products from the warehouses of our suppliers and their delivery to the carrier, and not the delivery which can take between 5 and 14 working days depending on the place of departure of the products. More details on international deliveries on our 'delivery' page.

As evidenced by the small padlock located in your web browser, our site is secured by SSL protocol. We only work with recognized and secure payment providers such as Stripe and Paypal. This way you can make your purchases in complete safety and confidence.

That's right! Although our founders are French, The Official Store is a global company with offices and employees in 5 different countries.

Whether it is before your order, or months after, our customer service will always be there to support you. Contact is important, and you can send us a message at any time at contact@the-official-store.com, or via our contact form, we will answer you in 24 working hours!