Our policy is quite simple: 100% satisfied customers ! In order to satisfy you on a daily basis and always to the best of our ability, we have set up strong, precise and transparent commitments:
For us, quality is the number one criteria. On a daily basis, our experts design, research offers and products. All our products are tested and meet the requirements of our most demanding customers.
We know how important speed of delivery and order processing is to our customers*. That's why we are committed to processing all your orders within 48 hours so that they reach you as quickly as possible. As soon as your order is shipped, you will receive a tracking number that will allow you to follow it from start to finish!
Because you have the right to change your mind*, and your satisfaction remains our priority at all times. You have 14 days to change your mind and get a full refund of your order. Simply send us an email and we will immediately start the refund process.
To ensure that you can get answers to your questions at any time, we have set up a comprehensive FAQ, an email address, a contact form and a telephone number. This way, you can contact us easily and at any time. A team will answer you within 24 working hours!
We know that shopping on the Internet can be complicated, so no secrets from our store! You can check out all of our pages, terms and conditions, and policies at any time. Our goal is to be as transparent as possible and not to hide anything from you. You can buy with trust.
We work with the most reliable payment providers on the market: Stripe and Paypal. We guarantee that your payments are 100% secured by the SSL protocol, as you can check with the small padlock located in the address bar of your browser. At The Official Store, we protect your payments and your data!